At My Wyn Boutique, our utmost priority is to ensure your complete satisfaction with every purchase made on our online store. We understand that occasionally, you may encounter a situation where a return or exchange is necessary, mistakes do happen. Rest assured, we are here to assist you and make the process as seamless as possible.
Eligibility for Returns: We accept returns within 30 days from the date of purchase. To be eligible for a return, the item(s) must be unused, unopened, and in the same condition as when you received them. In the unlikely event that you receive a damaged or defective item, please notify us immediately. We may request photos or additional information to assist in resolving the issue promptly. We will work with you to provide a suitable solution, including a replacement or refund, depending on the circumstances. Please note, as our wines are bottled by hand and not sterile filtered, we will not accept the presence of tartrate crystals as a reason for return.
Process for Returns: To initiate a return, kindly email [email protected]
Return Shipping: When returning an item, the cost of shipping the product back to us is your responsibility. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. The shipping costs for the original purchase are non-refundable.
Refunds and Exchanges: Upon receiving the returned item(s) and verifying their condition, we will process your refund or exchange. Refunds will be issued in the original form of payment within a reasonable timeframe. Exchanges are subject to availability, and we will do our best to accommodate your request.
We genuinely value your support and appreciate your trust in our boutique wine label. As a token of our gratitude, we may occasionally offer store credits or special discounts to eligible customers. Keep an eye on our newsletters and social media channels for exclusive offers and promotions.
If you have any questions, concerns, or need assistance regarding our returns policy, please don't hesitate to email us at [email protected]
. We are here to provide you with the best possible service and ensure your satisfaction. We sincerely thank you for choosing My Wyn. We believe in building long-lasting relationships with our customers, and your happiness is our utmost priority. Cheers to authentic wines and unforgettable experiences! We look forward to seeing you soon.
Hugo Brink – Vintner at My Wyn Boutique